Ace the Salesforce ADM-261 Exam Preparation with Exams Solutions Realistic Practice Tests

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Salesforce ADM-261 certification is valuable for professionals who work in customer service or support roles, as well as Salesforce administrators who want to specialize in Service Cloud. Certified professionals can demonstrate their expertise in managing customer inquiries and support requests, as well as their ability to configure and administer the Service Cloud platform. Service Cloud Administration certification can also enhance career opportunities and increase earning potential.

Salesforce ADM-261: Service Cloud Administration Exam is a valuable certification that can enhance your career opportunities in the Salesforce ecosystem. It demonstrates your expertise in Service Cloud Administration and can help you stand out from the crowd. By passing ADM-261 Exam, you can gain recognition for your skills and knowledge and advance your career in Salesforce.

Earning the ADM-261 certification is a great way for individuals to demonstrate their expertise in Service Cloud Administration and improve their career prospects. Service Cloud Administration certification can help individuals stand out in a competitive job market and increase their earning potential. Additionally, it provides access to a network of certified professionals and resources that can help individuals stay up-to-date with the latest trends and best practices in Service Cloud Administration.

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Salesforce Service Cloud Administration Sample Questions (Q136-Q141):

NEW QUESTION # 136
The contact center at universalcontainers wants to increase its profit margins by promoting call deflection with service cloud.
Which two solutions should a consultant recommend?
Choose 2 answers

A. Customer community
B. Service cloud console
C. Automatic call distribution
D. Knowledge base

Answer: A,D

NEW QUESTION # 137
Universal Containers has determined that case list views are slow to load because ofthe large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers

A. Restrict visibility of the views
B. Filter the views by case owner
C. Reduce the number of fields displayed
D. Removefilter criteria from the views

Answer: B,C

NEW QUESTION # 138
Universal containers is implementing salesforce knowledge and immediately wants to begin building a repository of frequently asked questions(FAQ) encountered by contact center agents. How can this be accomplished?

A. Createan FAQ article type and configure the enable suggested articles option in support settings.
B. Enable ideas for contact center agents and have them submit FAQ articles at the time a case is closed.
C. Define a data category called FAQ and assign category visibility to users in the contact centre role.
D. Create an FAQ article type and enable the submit articles feature on the case close page layout.

Answer: D

NEW QUESTION # 139
A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction.
The manager wants to compare the amount of time that cases have spent within each status during their lifecycle.
Which reporting solution should be recommended?

A. Create a report using the case age report type.
B. Create a report using the case lifecycle report type.
C. Create a report usingthe case historical trending report type.
D. Create a report using the case snapshot report type.

Answer: B

NEW QUESTION # 140
Which configuration item must be created when implementing Lightning Knowledge?

A. Record Types
B. Attachment Types
C. Article Types
D. File Types

Answer: A

NEW QUESTION # 141
......

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Ace the Salesforce ADM-261 Exam Preparation with Exams Solutions Realistic Practice Tests

ADM-261 Lead2pass, New ADM-261 Test Fee

Salesforce Service Cloud Administration Sample Questions (Q136-Q141):

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